CameraAction.com.au is committed to your privacy and adheres to the principles of the 'Australian Privacy Act' 1988 amended Dec 2001.
Online at CameraAction.com.au
Personal information is collected only when visitors make a purchase via our online store, or contact us via eMail.
Personal information extends to no more than your name and eMail address, in the case of making a purchase we will also record your delivery address and phone number.
("I have been asked to supply more information than is covered in the above statement.") read this.
In Store at Camera Action
Personal information is collected at the time of any substantial purchase.
Personal information extends to no more than your name and address, in some cases we may also request your phone number and eMail address.
This information is supplied voluntarily and only used for the purposes of order fulfillment. We will only ever correspond after you have given us permission to do so, in which case your personal details will be used to send out customised newsletters and to offer loyalty bonuses. Either electronically or via surface mail based upon your requested preference. You will always have the ability to opt out at any time via our website, mail, fax or phone.
Camera Action does not sell or license personal data of any nature. Personal information is never passed on to third parties outside of our regular data management agencies. A data management agency is employed to help streamline the process of loyalty management and only after agreeing to the fundamentals of the CameraAction.com.au privacy statement. The aim of any data collection is purely to offer a service-rich, personalised environment as demanded by our customers. In the case of our VIP membership this data is also used to communicate relevant information and special offers.
Our customer database is a highly valued resource and is used predominantly as an information tool. We use this information to analyse trends in product sales and in turn we are able to purchase product which best suits our customers needs.
We are required to ask you to 'opt-in' before we can send you any communications.
If you have any queries concerning this statement or any of your dealings with the Camera Action or CameraAction.com.au, please contact us.
Customer satisfaction is the number one priority of CameraAction.com.au.
All products sold by Camera Action and CameraAction.com.au are sold with full Australian manufacturer's warranty unless otherwise stated. For the majority of our products, this is 12 months parts and labour within Australia.
Change of heart
If you have had a change of heart within seven (7) days we will:
- Exchange the goods for another item.
- Credit the full purchase amount with a gift voucher or credit note valid for 12 months.
- Refund the purchase price less a 20% re-stocking fee (at managers discretion). Not available on special order items.
Goods not of merchantable quality (ie. faulty) can be returned for a full refund within 7 days. Where possible we will offer an exchange for a new item. Anything over 7 days must be returned to the manufacturer for evaluation and repaired or replaced at the manufacturers discretion.
Wrong item supplied
Where goods are deemed 'not of merchantable quality' (i.e. faulty) said goods can be returned for a full refund within 7 days. Where ever possible we will offer an exchange item. Anything over 7 days must be returned to the manufacturer for evaluation and repaired or replaced at the manufacturers discretion.
Film and sensitised materials
No refund or exchange unless CameraAction.com.au is at fault.
Special Orders Special Request
No refund or exchange is available on items that have been especially ordered upon your request and are not regular CameraAction.com.au stock lines.
Under normal circumstances no refund or exchange is available on print orders.